If you have an issue or concern with an order you have received, please contact our Customer Service Department at info@tshirtgo.ca
Please email your invoice , along with the style number, colour and quantity you want to return.
Please review our terms before you reach out:
* We do not process returns on printed, washed or decorated merchandise.
* You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
* We do not accept returns on discontinued items or merchandise that is more than 14 days old.
* You must make all claims for shortages or damages within 48hours of receiving the merchandise.
* Without a valid return authorization number, our warehouse will not accept returns.
* Please include a copy of your invoice to ensure we can issue you a proper credit within three weeks.
* All returned or refused shipments are subject to a 25% restocking charge in addition to both outbound and return freight costs. We do not provide cash refunds.
* If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.